What do I do if an item I’m supposed to build looks damaged or is missing parts?

If you notice that the item you’re supposed to assemble is damaged or has missing parts, follow these steps to address the situation:

✅ 1. Assess the Issue

• Carefully inspect the item and identify the damaged or missing parts.
• Take clear photos of the item and any visible damage.

📞 2. Notify the Customer Immediately

• Inform the customer about the issue as soon as possible.
• Politely explain the situation and show them the photos if necessary.

🔄 3. Suggest Possible Solutions

• Replacement Option: Advise the customer to contact the retailer or manufacturer to request a replacement for the missing parts.
• Partial Assembly: If possible, ask the customer if they would like you to assemble the parts that are intact while they wait for the replacement.

📝 4. Update the Job Status in the App

• Mark the job status accordingly and document the issue by adding notes and attaching photos if the app allows it.

• Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com

• By following these steps, you ensure transparency with the customer and maintain professionalism in handling unexpected situations.