Understand Accepting booking, Ready to Move or Reach on destination

Once you get a notification for the bookings and click on “Accept Booking,” the customer will get confirmation that the booking is accepted.

When you’re first heading to a booking, you have the option to open up the booking details and tap the “Ready to Move” button. This button will first be available one hour before the scheduled start time and will let the customer know that they can expect you soon. Using this feature can not only provide good customer service but can also help avoid disputes by reminding the customer to be at home or letting the customer know you are running late.

Once you arrive at the booking location, you have the option to select “Reach On Destination” to let your customer know that you have reached the location and are ready to start the job. You will need to enable location services on your device for the “Reach on Destination” feature to be available. The “Reach on Destination” feature can also help avoid disputes by confirming that you were at the job site, in case the customer complains, for example, that you never showed up.

You’ll be able to check out once the job is complete. For cleaning bookings, check off those areas of the home you were able to complete and then select  “Job completed” to finalize the process. This will let the customer know the job is done.

The “Ready to Move or Reach Destination” features are mandatory. So, if there’s an error in the process, or you forgot to” Ready to Move or Reach on destination “functionality and completed the job and left the customer’s place, then you have to contact customer support and get it done, then only you will be able to get a payout for that service.

Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com