Partner Payment Help Center

Welcome to the MySquard Partner Payment Help Center! We understand that timely and transparent payments are critical to your success. This guide is designed to provide you with all the information you need about our payment processes, schedules, methods, and resolving common issues. Let’s ensure you have a seamless payment experience on our platform.

1. Payment Process Overview

Here’s how our payment process works:

1. Your earnings are calculated based on completed services and verified transactions.
2. Ensure that your invoices align with the earnings report available on your dashboard.
3. Payments are processed according to the payment schedule.

You can view your earnings summary in the Partner Dashboard under the Payments section – Payment history

2. Daily Cash Out Options on and off:

1. A cash out fee1.5% will be applied daily. The fee only applies to days with earnings.
2. Your earnings will be sent automatically every midnight. it may take upto 3 business days to appear in your account, depending on your bank.
3. You must select a card as the default payment methods to enable Daily Cash Out.

3. Transaction Fees once select “Off

Once you turn off the “Daily Cash Out” you won’t be able to get instant payout and you will get your payment in the bank account which you have added for the default payment method.

4. Accepted Payment Method

1. We support payment method to cater to your preference and we support bank Transfers – Direct deposits to your registered bank account.
2. To set up or update your payment method, log in to your Partner Dashboard and navigate to the Payment Settings section.

5. Viewing and Downloading Payment Reports from MySquard Website.

1. Log in to MySquard Partner account
2. Under Menu select Transactions – under ” Payout Transaction History ” 
3. If you want report for the single booking, you have to select booking id and click on “Export”
4. Need report for the all booking transaction click on the “Export”

6. Common Payment Issues and Resolutions

Delayed Payments:

1. Payments may be delayed due to bank holidays, incorrect payment details, or verification processes.
2. Double-check your registered payment method for accuracy and ensure compliance with all requirements.
3. Incorrect Payment Amount:
4. Verify your earnings report and submitted invoices for discrepancies.
5. Contact our support team with details for resolution.

Failed Transactions:

1. Ensure your bank or payment service supports transactions from our platform.
2. Check if the payment method linked to your account is active and correctly configured.

7. Refunds and Adjustments

1. Refunds issued to customers may affect your earnings.
2. Adjustments will be detailed in your Earnings Report, ensuring full transparency.
3. Contact the support team for any disputes or clarifications.

8. Partner Support for Payment Queries

If you have questions or concerns about payments, our dedicated Partner Support team is here to assist you.

1. Support: Reach out the support team via chat or call from the mobile app.
2. Email : partners@mysquard.com 

9. Payout Settings Temporarily Disabled:

We’ve temporarily disabled the ability to manually configure your payout settings due to a negative account balance. During this time:

• Payouts will be processed automatically by default
• Manual payout settings are not accessible until your balance is adjusted

Once your account balance is no longer negative, the option to manually manage your payout preferences will be re-enabled, and you may switch back to manual payouts if you prefer.

If you need help reviewing your balance or have questions, please contact our support team.

We’re Committed to Your Success:-

At MySquard, we value our partners and strive to ensure a smooth payment experience.

Together, we turn goals into achievements.