What is the different payment status mean?

Understanding the payment status helps you keep track of your earnings and ensures you know when to expect payments. Here’s a breakdown of the different payment statuses:

✅ 1. Paid

• The payment has been successfully processed and deposited into your account.
• Check your payment history for details.

⏳ 2. Processing

• The payment is being processed by the system.
• It may take 1–3 business days for the amount to reflect in your account.

⛔️ 3. Failed

• The payment could not be processed due to an issue.
• Possible reasons: incorrect banking details, account verification issues, or insufficient information.
• Solution: Update your payment details and recheck the information.

🚫 4. Canceled

• The payment was canceled before processing.
• Solution: Check if the job was canceled by the customer or if there was an error.

🔄 5. Pending

• The payment is awaiting confirmation or approval.
• It will be processed soon.

⚠️ 6. On Hold

• The payment is temporarily held due to a verification check or pending review.
• Solution: Verify your account information or check for any compliance issues.

📥 7. Refunded

• The payment was refunded to the customer.
• This may happen if the service was canceled after payment was processed.

❗️ 8. Disputed

• The customer has raised a dispute regarding the payment.
• Solution: Provide necessary documentation or proof to resolve the dispute.

• 💡 Tip: Regularly update your banking details and ensure compliance to avoid payment delays. If you encounter payment issues, reach out to support for assistance.

• Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com