Do I get paid if the customer cancels?

Whether you receive payment after a customer cancels depends on the timing of the cancellation and the platform’s cancellation policy.

Cancellation Scenarios:

✅ Cancellation Before You Accept the Job

• If the customer cancels before you accept the job, no payment is made since the service was not confirmed.

✅ Cancellation After You Accept the Job

• If the customer cancels after you have accepted the job but before you arrive, you may receive a partial payment as compensation for your time and commitment.

✅ Cancellation After You Arrive at the Location

• If the customer cancels after you’ve arrived or once the job has started, you will typically receive a cancellation fee or partial payment based on the MySquard platform’s policy.

Important Notes:

• Cancellation fees may vary depending on the type of service and time of cancellation.
• Ensure you keep your notifications on to stay updated about any changes or cancellations.
• If you encounter any issues regarding payments after cancellations, please contact MySquard Support for assistance.

• Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com