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MySquard Support / On-the Job Questions? / Will I be paid if a customer is not at door?

Will I be paid if a customer is not at door?

If a customer is not at the door for a scheduled booking, you may still be eligible for payment under certain conditions.

1. Payment Policy for not-at-door

  1. Partners are required to wait for a specified time (usually 30 minutes) after arriving at the service location.2
  2. If the customer is not at the door within this timeframe, the service may be marked as not at the door.
  3. After the wait period ends, contact the support team and update the customer are not at the door.
  4. Provide any required details or evidence (such as arrival time or communication attempts).

2. Eligibility for Payment:

  1. You may receive a partial payment or a cancellation fee for the missed service to compensate for your time and effort.
  2. Payment policies may vary, so it’s best to check the MySquard platform’s policy

3. Important Tips:

  1. Always document your arrival and any attempts to contact the customer
  2. Follow the correct steps in the app to ensure accurate reporting.

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