Will I be paid if a customer is not at door?
If a customer is not at the door for a scheduled booking, you may still be eligible for payment under certain conditions.
1. Payment Policy for not-at-door
- Partners are required to wait for a specified time (usually 30 minutes) after arriving at the service location.2
- If the customer is not at the door within this timeframe, the service may be marked as not at the door.
- After the wait period ends, contact the support team and update the customer are not at the door.
- Provide any required details or evidence (such as arrival time or communication attempts).
2. Eligibility for Payment:
- You may receive a partial payment or a cancellation fee for the missed service to compensate for your time and effort.
- Payment policies may vary, so it’s best to check the MySquard platform’s policy
3. Important Tips:
- Always document your arrival and any attempts to contact the customer
- Follow the correct steps in the app to ensure accurate reporting.
- Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com