My customer was not at home
If you arrive at the service location and the customer is not available, follow these steps:
✅ 1. Contact the Customer
- Call or message the customer using the app’s communication feature.
- Wait for at least 10-15 minutes to allow the customer to respond.
🚪 2. Check for Special Instructions
- Review the booking details for any instructions about entry or contact information.
📸 3. Document Your Attempt
- If the customer is still unavailable, take a photo of the service location as proof of your arrival.
⏰ 4. Report the Issue
- Mark the customer as unavailable in the app and report the situation.
- Follow the app’s prompts to record the missed appointment.
💸 5. Cancellation Policy
- If the customer remains unavailable after waiting, the booking may be marked as incomplete.
- You may be eligible for partial payment depending on the platform’s cancellation policy.
- Tip: Always communicate through the app to ensure all interactions are recorded for future reference.
- Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com