My customer was not at home

If you arrive at the service location and the customer is not available, follow these steps:

✅ 1. Contact the Customer

  • Call or message the customer using the app’s communication feature.
  • Wait for at least 10-15 minutes to allow the customer to respond.

🚪 2. Check for Special Instructions

  • Review the booking details for any instructions about entry or contact information.

📸 3. Document Your Attempt

  • If the customer is still unavailable, take a photo of the service location as proof of your arrival.

⏰ 4. Report the Issue

  • Mark the customer as unavailable in the app and report the situation.
  • Follow the app’s prompts to record the missed appointment.

💸 5. Cancellation Policy

  • If the customer remains unavailable after waiting, the booking may be marked as incomplete.
  • You may be eligible for partial payment depending on the platform’s cancellation policy.
  • Tip: Always communicate through the app to ensure all interactions are recorded for future reference.