I’m running late

If you’re running late for a scheduled booking, we recommend contacting the customer as soon as possible to maintain trust and professionalism.

What to Do If You’re Late:

Notify the Customer and follow the steps below:

• Open the MySquard Partner App.
• Select the current booking.
• Tap “Message” or “Call” to inform the customer about your delay.

Important Note:

• Frequent delays may affect your rating and impact future bookings. Always aim to arrive on time or notify the customer promptly if delays occur.

• Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com