I’m Lost – Need Help Finding the Service Location

If you’ve lost or are having trouble finding the service location, follow these steps to get back on track:

📍 1. Double-check the Address

• Open the MySquard Partner App and go to the current booking details.
• Verify the exact address provided by the customer.

🗺️ 2. Use Map Navigation

• Tap on the Map/Navigation icon in the app to launch Google Maps, Apple Maps, or another preferred navigation tool.
• Make sure your location services are enabled for accurate directions.

📞 3. Contact the Customer

• If you’re still unsure, use the Call or Message option to contact the customer directly for detailed directions or landmarks.
• Politely ask for any nearby landmarks to assist with navigation.

🕑 4. Recheck Traffic and Route

• If there’s unexpected traffic or road closures, try an alternative route suggested by the navigation app.

❗ 5. Still Unable to locate it?

• If you’re unable to locate the address after following these steps, inform the customer and reach out to MySquard Support for further assistance.

• ✅ Tip: Always start navigation a few minutes before the scheduled service time to account for unexpected delays.

• Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com