I found an Issue in the MySquard Partner App

If you’re experiencing an issue with the MySquard Pros app, we’re here to help! Below are common problems and steps to resolve them:

1. App Crashing or Not Responding

• Ensure you are using the latest version of the MySquard Pros app.
• Restart your device and try reopening the app.
• Clear the app cache from your device settings.
• If the issue persists, reinstall the app.

2. Unable to Accept or Manage Bookings

• Check your internet connection.
• Ensure your availability is updated in the app.
• Log out and log back in to refresh your session.
• Contact support if the issue continues.

3. Payment Issues

• Ensure your payment details are correctly added to your profile.
• Verify if there are any pending account verifications.
• If a payment is delayed, allow processing time as per platform guidelines.
• For further assistance, reach out to the support team.

4. Location or Navigation Problems

• Enable location services for the MySquard Pros app.
• Check if the GPS settings are properly configured on your device.
• Restart your device and refresh the location.
• If incorrect routes are shown, manually enter the address in your maps app.

5. Notification Issues

• Ensure app notifications are enabled in your device settings.
• Check if the app is running in the background.
• Log out and log back in to refresh your session.

6. Other Issues

• If you are facing a problem that is not listed above, please report the issue with details, including:
• A brief description of the issue.
• Screenshots (if applicable).
• Steps to reproduce the problem.

📩 Contact Support via chat or call on the mobile app or email us at partners@mysquard.com

We appreciate your feedback and are working to improve your experience on the MySquard Pros app!