I felt uneasy or threatened.
If you ever feel uneasy or threatened while providing services through the platform, it’s important to take immediate action to ensure your safety.
***Your safety is our top priority. We’re here to support you and take necessary action when you report safety concerns.***
What to do if you feel threatened:
Leave the Location: If the situation feels unsafe, prioritize your safety and leave the area immediately.
Contact Emergency Services: If you feel you are in immediate danger, call 911 or your local emergency number.
Once you leave the location, contact the support team immediately via chat or call from the mobile app, or email us at partners@mysquard.com
1. Report the Incident:
- Open the MySquard Partner App.
- Connect with the support team via chat or call us to report the incident.
- Provide detailed information about the situation.
- Notify MySquard Support:
2. After ensuring your safety, contact MySquard Partner Support to report the incident.
- Our team will review the situation and take appropriate action.
When to Report Feeling Unsafe:
- A customer or person behaves aggressively or disrespectfully.
- You notice suspicious behavior or feel threatened in a job.
- Any situation where your safety is at risk.
3. Safety Tips for Partners:
- Always assess the environment before beginning a job.
- Trust your instincts—if something feels wrong, take the necessary precautions.
- Keep your phone accessible and charged for emergencies.