Extending Service Time in the App – Related Questions

1. Can I extend the service time after starting the job?

• Yes, you can extend the service time if the task requires more time than originally booked. Both you and the customer will need to agree on the extension before proceeding.

2. How do I request to extend the service time?

• 1. Open the MySquard Partner App.
• 2. Go to the “All Jobs” select In progress booking
• 3. Connect with the support team via chat.
• 4. Describe the details and wait for the approval
• 5. On the job, take approval or put a job on hold.

3. Does the customer need to approve the time extension?

• Yes, the customer will receive a notification requesting their approval. Once they accept the request, the service time will be updated automatically.

4. Will I get paid for the extended time?

• Absolutely! Any approved extension will be added to your total service time, and you’ll be compensated accordingly.

5. What if the customer declines the time extension request?

• If the customer declines the request, you should try to complete the service within the originally agreed-upon time. If more time is essential to complete the job, communicate with the customer to explore alternate solutions.

6. Is there a limit to how much time can be extended?

• Yes, service extensions may have a maximum limit based on the service type. Be sure to review the terms before requesting an extension.

• Need help? Contact us via chat or call on the mobile app, or email us at partners@mysquard.com