Emergency cancellation

We know schedules can change quickly. Unfortunately, skipping or rescheduling at the last minute can cause your cleaning professional to lose valuable work. When you need to skip a booking within 2 hours of the scheduled start time or already in-progress, please understand that you will be charged a fee equal to the full cost of the booking.

If you still wish to skip, please text your professional to let them know, especially since they may already be on their way. Their phone number can be found on the Bookings page in the MySquard app. Don’t have the app yet? Download it now!

In the future, you can skip or reschedule a booking with 24 hours notice for free.

For the fastest response to your questions or for any additional assistance you can chat with us using the blue icon on the bottom right. We’re here to help!