Why was charged for a booking I didn’t schedule?
We understand how frustrating it can be to see an unexpected charge on your account, and we sincerely apologize for any inconvenience. If you notice a charge for a booking, you don’t recall scheduling, there may be several possible explanations.
Possible Reasons for the Charge
✅ Accidental Booking – Sometimes, users may inadvertently confirm a booking while browsing services or testing the platform. Please check your Booking History in the MySquard app to verify if a service was scheduled.
✅ Someone Else Used Your Account – If you share your MySquard account with a family member or friend, they may have scheduled a service without informing you. We recommend reviewing your account activity and securing your login credentials to prevent unauthorized use.
✅ A Previous Booking Was Processed – If you had an unfinished, rescheduled, or pending booking in your account, the system may have automatically processed the charge once the booking was finalized.
✅ Cancellation Fees – MySquard has a cancellation policy that applies if a scheduled booking is cancelled outside the permitted cancellation window. If you missed the deadline, a cancellation fee may have been applied to your account.
✅ Pending or Duplicate Transactions – Sometimes, a pending charge may appear due to a failed payment attempt or a duplicate transaction. Banks or payment providers may temporarily hold the amount before releasing it back to your account.
Need Further Assistance?
If none of the above explanations apply, or if you still believe the charge was made in error, our support team is here to help.
📞 Contact us via chat or call on the mobile app or email us at support@mysquard.com and we’ll investigate the issue to resolve it as quickly as possible. Your satisfaction is our priority! 🚀