Understanding the MySquard Platform Fee
At MySquard, we strive to offer a seamless, secure, and high-quality experience for both customers and service providers. To support the ongoing maintenance and enhancement of our platform, a Platform Fee is applied to each booking.
Why is the Platform Fee Charged?
The Platform Fee helps cover the essential costs required to keep MySquard running efficiently and improving over time. These include:
- 🔹 Technology & Maintenance – Continuous updates to ensure a smooth experience on our app and website.
- 🔹 Customer Support – 24/7 assistance for any issues or inquiries.
- 🔹 Safety & Security – Verifying service providers, fraud prevention, and secure payment processing.
- 🔹 Service Quality Improvements – Enhancing platform features, optimizing performance, and introducing new services.
How is the Platform Fee Calculated?
- ✅ The Platform Fee is separate from the service cost and is applied to each booking.
- ✅ It can be fixed or percentage-based, depending on the type of service booked.
- ✅ The fee is displayed at checkout before you confirm your booking.
Where Can I See the Platform Fee?
You can view the Platform Fee in:
📱 MySquard Mobile App:
- Select a service
- Review the pricing breakdown before confirming
💻 MySquard Website:
- Go to My Bookings
- Check the full cost breakdown before finalizing payment.
We appreciate your understanding and support in helping us provide a high-quality, reliable service for everyone. If you have any questions, feel free to contact MySquard Customer Support via chat or call on the mobile app or email us at support@mysquard.com ! 😊