We’re sorry about the confusion. Contact our customer experience team, and they’ll get this problem sorted out ASAP. For the fastest response to your questions you can chat with us using the blue icon on the bottom right. We’re here to help!

It’s also possible that you signed up for a cleaning plan, which schedules bookings automatically. We created cleaning plans to help save you money, keep a happy home, and provide convenient scheduling for both you and your professional. If you’re not interested in a cleaning plan, you can always schedule a one-time cleaning using our iOS or Android mobile app.

To cancel your current cleaning plan, visit your Account page. We hope to serve you again in the future!