Immediate cancellation due to an emergency.

We understand that emergencies happen. Your booking has been canceled due to an emergency.

⚠️ Cancellation Policy
Last-minute cancellations or reschedules may incur fees, as they affect your service partner’s schedule and earnings:

• ✔ More than 24 hours before – No cancellation fee.
• ✔ Between 2–24 hours before – $15 cancellation fee.
• ✔ Less than 2 hours before – Charged up to $250, based on your order total.

• ✔ If the service provider arrives and the job cannot proceed – the Full service amount up to $250 is charged, credited to the provider, and non-refundable.

For the quickest response to your questions or any additional assistance, feel free to call or chat with us. We’re here to help with rescheduling or any other support you may need. Thank you for your understanding

⚠ Cancel my booking

If you need to cancel your booking, follow these simple steps:

1. Open the MySquard app or website and go to the “My Bookings” section.
2. Select the booking you want to cancel.
3. Click “Cancel Booking” and confirm your cancellation.

Cancellation Policy:

You can cancel or reschedule your booking at any time, but fees may apply based on the timing:

For example:

• If your booking costs $125, you will be charged $125 (Non-refundable).
• If your booking costs $1,000, the maximum charge will be $250 .

⚠ Important: If the service provider arrives at your location and is unable to perform the service due to your unavailability, you will be charged the full-service amount (up to $250), and this payment will go directly to the provider. Refunds will not be issued in such cases.

For assistance, please contact our support team via call or chat.