24 hours before your booking begins, we’ll provide a phone number for your professional. If you’re trying to reach them, and they’re taking a little while to respond, don’t worry. Sometimes pros are in transit or have poor cell reception. They also might call you if they have questions. Pick up! They’re friendly!

Safety and security are top priorities here at MySquard That’s why we issue a masked phone number connection for every booking. This means we don’t give out the real phone numbers for neither you nor the professional. It also means that for your calls or texts to work you’ll have to use the phone number attached to your Mysquard account. You can double check which number that is on your Account Page.

Prior to your booking, you can make notes to your professional in the MySquard app. You can also chat with members of your Pro Team in the app at any time. In your My Pros tab you’ll find a list of available pros.

Have more questions?  Contact our team using the blue button in the bottom right corner of your screen – you can chat with a live agent 24 hours a day, 7 days a week.