If you want to terminate your Mysquard account, you’ll need to get in touch with our customer experience team. They’ll be able to remove your credit card information from our payments partner, Stripe. Your information will still exist in our database in an inactive state, as a fraud prevention and compliance measure.

If you ever decide to come back, you’ll still be able to login with your old credentials, but you’ll need to re-enter any payment information. If you just need to cancel your cleaning plan, you can do that by visiting your Account page.

For the fastest response to your questions you can chat with us using the blue icon on the bottom right. We’re here to help!