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MySquard Support
Help
I felt uneasy or threatened.
I’m Lost – Need Help Finding the Service Location
I’m running late
When can I see a booking details?
What do I do if an item I’m supposed to build looks damaged or is missing parts?
I need to Reschedule
My customer was not at home
On-the Job Concerns
Why Are On-the-Job Photos Important?
What is a flexible start time?
Parking concerns
Entry issues at the booked service location
On-the Job Questions?
Extending Service Time in the App – Related Questions
When should I contact my customer?
How do I update the arrival time?
The service location doesn’t match where I booked
If we couldn’t complete the customer request within the estimated booking time
Can I remove a repeat customer?
Will I be paid if a customer is not at door?
Questions
What happens if I leave a job early?
What’s the Best Way to Contact My Customer?
Add extra time to a job
Contacting your customer before a booking
I Need Help with a Booking Today.
How should I handle pets at the service location?