Category: Partner

Sorry to hear that your smartphone is out of commission! A working smartphone is required to use the MySquard Services platform as a professional, so until you have a new device, you won’t be able to access the platform or complete jobs. If you have claimed jobs that you’ll be unable to fulfill, please feel free…

If you’d like to work for a customer again, make sure to ask them to add you to their Pro Team. This will give you a better chance of being able to return to a customer’s future bookings, which you’ll find in the Job Requests page on the Clients tab in the MySquard Services for Pros app. Keep an…

Once you’ve been activated on the platform, you’ll receive an email with instructions on accessing the MySquard Services for Pros app. After you’ve downloaded the app, enter the phone number you used on your application then hit the button labeled Get PIN Code. We’ll send you an email, and text message with a PIN code.…

We know how vital it is that the MySquard Services for Pros app is working correctly for you. Please use the blue chat icon in the botto right corner, or email us at partner@mysquard.com

With Job Filters, you have more control over the types of jobs that appear in your Claims tab. Grow your business by enabling additional services, and see new jobs in your area. See what additional services you can provide by checking out the Job Filters. Need help? Contact us using the blue chat icon in…

Check out the Schedule tab to view all of your upcoming jobs for the next few weeks. These are jobs that you manually claimed from the Claim tab or job requests from customers. You’ll also see jobs that were booked directly with you through Instant Book. To learn more about why you should enable Instant Book for…

We recommend setting up your personal voicemail so that if you miss a call from a customer, they know they’ve reached the right person. Customers expect a professional-sounding message with your first name spoken clearly. Setting up voicemail varies by phone, but you can usually find instructions in the Settings app (on iOS) or in the Phone app (on…

Watch Video: How to Claim Jobs on the MySquard Services App Ready to claim a job? Excellent! Once you’re all set with the MySquard Services for Pros app, open it up and tap the Claim tab. This will show you all of the available jobs in your area, as well as any open jobs within 100 miles of your…

All of your interactions with the MySquard Services platform happen through the MySquard Services for Pros app, so we require you to enable push notifications. These notifications will remind you of upcoming jobs, special bonuses, customer messages, and more. When you download the app, it’ll ask your permission to send push notifications. Make sure you…

Pros have 3 availability options to choose from when deciding how they want to receive jobs on a date in their schedule. The 3 options are: Instant Book, Request Only, or I’m Not Available. These availability options can repeat weekly or be only applied to one day: Daily Availability : To set availability that is…