Category: Partner

  • Adding a Profile picture

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    Profile pictures are your chance to make a great first impression and connect with your customers, which could lead to higher ratings and tips. The MySquard Services team will review the photo and let you know if there are any issues. Once it’s approved it will be added to your profile. To upload your profile…

  • Download MySquard Services for Pros on iOS

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    Installing MySquard Services for Pros on an iOS device is easy! First, visit MySquard Services for Pros in the App Store here. Download the app to make sure you have access to the latest updates and leave us a rating if you’d like! Once you’ve downloaded the app to your phone you’ll be able to login to your…

  • Enabling location services

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    The MySquard Services for Pros app gives you the option of confirming that you have checked-in and checked-out from jobs, which requires you to enable location services for the MySquard Services for Pros app. You won’t be able to check-in or check-out otherwise. The check-in/check-out feature can assist in resolving disputes with customers who might…

  • Remove a job

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    If you need to remove a job from your schedule, tap into the Schedule tab, select the job you need to remove, and scroll to the bottom of the job details page. There, you’ll see a Job Support button, which will let you cancel the job. Note that you might be subject to late cancellation fees. Need help? Contact us…

  • Can I bring someone with me to a job?

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    kalpesh
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    When your customer makes a booking with MySquard Services they are expecting only one professional to arrive to complete the job. They might not be comfortable with multiple people in their homes. This is why, if you plan to bring an assistant, we ask that you inform your customers beforehand. If your customer does not approve…

  • What’s the insurance policy?

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    This policy covers MySquard Services for certain damage caused to the customer’s property and belongings. It does not cover injuries or health issues sustained on the job.  Also, as an independent contractor, you are not eligible for workers compensation.  Because your health and safety should be your highest priority, we recommend you secure insurance for…

  • Safety

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    We work every day to ensure safety for the Professionals and the Customers using the MySquard Services platform. If you ever encounter a situation that raises a question of immediate safety, please leave the customer’s home immediately and contact local emergency services (i.e. the fire department, EMTs, or the police), as they are best suited to…

  • MySquard Services Pro Initiative with GWA

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    Through the MySquard Services Pro Initiative with our partner Gig Worker Advocates (GWA), Pros on MySquard Services Platform completing cleaning jobs in Florida, Indiana, and Kentucky have access to the following programs and a platform to share thoughts on improvement opportunities. Paid Time Off (PTO)Pros working in the above states on cleaning jobs are eligible for…

  • Hours of Operation

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    In order to allow professionals the greatest possible access to jobs, MySquard Services allows customers to book jobs during a wide range of hours. Customers are able to request a booking every day of the week, starting at 7 a.m. and ending at 11 p.m. Our customer support agents are available 24 hours a day, 7…

  • Important Information for Professionals in California

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    Here at MySquard Services, independent service professionals that are approved to access our platform (“Pros”) are able to do so through the MySquard Services for Pros app, which displays a list of jobs that customers have requested and allows Pros to claim them. In addition, Pros are able to track customer feedback, make their own schedule and manage…