Category: General

  • Do I have to stay the whole time?

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    Every job on MySquard Services has an estimated duration. But that duration is just an estimate.  If you complete the job early, you will be paid the full amount for the job, and you are not required to stay for the estimated duration.If the job takes longer than the estimated duration, you can negotiate with the…

  • Pro Profile FAQ

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    Can clients book me directly from my page?Yes! Clients enter the date and time directly on your page and you’ll receive their request straight away. What do clients see?Clients see the area you work in, your rating, how many jobs you’ve done, and positive feedback you’ve received. Can I make my page better?Absolutely. This is…

  • Referral Pay

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    You and your friend can be paid when you refer them to MySquard Services. To refer a friend, send them your referral code or link so they can input it in their application. You can find your code in the MySquard Services for Pros app in the More section under Earn More Money. Both of…

  • What does it mean to be an independent contractor?

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    All of the professionals using the MySquard Services platform are independent contractors, not employees. MySquardServices is a platform that allows customers to find independent service pros, and we allow these pros to use the platform in order to make running their own business easier. For more details, take a look at the Service Professional Agreement, to…

  • What are the extras?

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    Extras are services that customers can request which go above and beyond the standard tasks usually included in a cleaning service. If a customer adds an extra when they create the booking, the system will automatically add time, this ranges from 30 minutes to 2 hours, depending on the task. Adding an extra through the platform simply…

  • In what cities is MySquard Services active?

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    MySquard Services is active in most major cities across the United States and Canada. To see a full list, check out our locations page. Moving? You might be able to transfer your pro account to another city! Need help? Contact us using the blue chat icon in the bottom right, or email us at partner@mysquard.com.

  • About MySquard Services

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    Watch Video: What is MySquardServices for Pros ? Here at MySquard Services, we’re building a technology-enabled platform connecting customers with independent service professionals to foster a better home service experience. We were founded as Handy in 2012 in Boston by Oisin Hanrahan and Umang Dua, and we’re headquartered in New York City. In 2018, Handy became…

  • How can pros contact MySquard Services?

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    MySquard Services offers email and chat support via our Help Center. Before reaching out to us, please try finding the most relevant article. It’s possible you may find your answer without having to wait for us! If you have questions about recent payment deposits, you get help here. Some common issues : If you’re a customer in need…

  • Rescheduling Lawn Care Bookings

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    For MySquard Services Lawn Care services, professionals are able to reschedule jobs themselves through the Pro App. Professionals can reschedule a job at any point up until they Check In to the booking. Once checked in, you will not be able to reschedule.  Prior to making this change, we highly recommend that you call or message your…

  • What’s the pro cancellation policy?

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    Because we know your time is valuable, there’s a cancellation policy in place for both professionals and customers. While the platform is designed to be as flexible as possible, last minute cancellations erode the customers’ ability to rely on MySquard Services and prevent other pros from claiming jobs, which leads to fewer jobs being available…