Category: General

  • Photo Upload Guidelines

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    To ensure the best experience for everyone, please follow these guidelines when uploading photos: File Format: Only JPEG, PNG, and GIF formats are allowed.File Size: Each photo should not exceed 10MB.Dimensions: Recommended minimum resolution is 800×600 pixels. Higher resolutions are encouraged for better quality.Content: Photos should be appropriate and relevant. Avoid uploading photos with explicit…

  • Can I bring someone with me to a job?

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    When your customer makes a booking with MySquard Services they are expecting only one professional to arrive to complete the job. They might not be comfortable with multiple people in their homes. This is why, if you plan to bring an assistant, we ask that you inform your customers beforehand. If your customer does not approve…

  • What’s the insurance policy?

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    This policy covers MySquard Services for certain damage caused to the customer’s property and belongings. It does not cover injuries or health issues sustained on the job.  Also, as an independent contractor, you are not eligible for workers compensation.  Because your health and safety should be your highest priority, we recommend you secure insurance for…

  • Safety

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    We work every day to ensure safety for the Professionals and the Customers using the MySquard Services platform. If you ever encounter a situation that raises a question of immediate safety, please leave the customer’s home immediately and contact local emergency services (i.e. the fire department, EMTs, or the police), as they are best suited to…

  • MySquard Services Pro Initiative with GWA

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    Through the MySquard Services Pro Initiative with our partner Gig Worker Advocates (GWA), Pros on MySquard Services Platform completing cleaning jobs in Florida, Indiana, and Kentucky have access to the following programs and a platform to share thoughts on improvement opportunities. Paid Time Off (PTO)Pros working in the above states on cleaning jobs are eligible for…

  • Hours of Operation

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    In order to allow professionals the greatest possible access to jobs, MySquard Services allows customers to book jobs during a wide range of hours. Customers are able to request a booking every day of the week, starting at 7 a.m. and ending at 11 p.m. Our customer support agents are available 24 hours a day, 7…

  • Important Information for Professionals in California

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    Here at MySquard Services, independent service professionals that are approved to access our platform (“Pros”) are able to do so through the MySquard Services for Pros app, which displays a list of jobs that customers have requested and allows Pros to claim them. In addition, Pros are able to track customer feedback, make their own schedule and manage…

  • Do I have to stay the whole time?

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    Every job on MySquard Services has an estimated duration. But that duration is just an estimate.  If you complete the job early, you will be paid the full amount for the job, and you are not required to stay for the estimated duration.If the job takes longer than the estimated duration, you can negotiate with the…

  • Pro Profile FAQ

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    Can clients book me directly from my page?Yes! Clients enter the date and time directly on your page and you’ll receive their request straight away. What do clients see?Clients see the area you work in, your rating, how many jobs you’ve done, and positive feedback you’ve received. Can I make my page better?Absolutely. This is…

  • Referral Pay

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    You and your friend can be paid when you refer them to MySquard Services. To refer a friend, send them your referral code or link so they can input it in their application. You can find your code in the MySquard Services for Pros app in the More section under Earn More Money. Both of…