Category: Customer

On your Account page you’ll be able to monitor accumulation of your Saved Cleanings and general MySquard credits. Saved Cleanings are added to your account when you skip a booking while still within the term of your cleaning plan. They can be used by booking a one-time service (either cleaning or MySquardman), or on any booking once your term ends. To make a…

Feel like changing up how often your professional cleans your home?  On the app:  On web:  1. Go to Bookings tab 2. Tap Edit at the top of the page 3. Select Edit for Cleaning Plan you want to adjust 4. Tap Edit next to Frequency 5. Select new frequency 1. Go to Account page 2. From Manage Cleaning Plan 3. Select Cleaning Plan you want to adjust 4. Tap Edit…

If you want to terminate your Mysquard account, you’ll need to get in touch with our customer experience team. They’ll be able to remove your credit card information from our payments partner, Stripe. Your information will still exist in our database in an inactive state, as a fraud prevention and compliance measure. If you ever decide…

Did you find a pro that you really liked? Awesome! You can add the pros you like the best to your Pro Team. Pro Teams help you build a network of preferred professionals. Pick your favorites, and reschedule with them directly in the app. When you first start booking with MySquard we’ll add professionals to your Pro…

Have a preferred pro? Chat with them in the app to reschedule directly.  1. Go to the My Pros tab. Here you’ll see all members of your pro team, pros you’ve liked, plus other great professionals we recommend.  2. Message the pro you want. Click on the name of the pro you want to reschedule with,…

If you’d like to cancel or skip an individual booking you can learn how to do that here. If you’re looking to cancel your full cleaning plan there are a few things we’d like you to consider: Everyone at MySquard is focused on providing the best service possible for you. But if you’re really ready to leave…

We know schedules can change quickly. Unfortunately, skipping or rescheduling at the last minute can cause your cleaning professional to lose valuable work. When you need to skip a booking within 2 hours of the scheduled start time or already in-progress, please understand that you will be charged a fee equal to the full cost…

We’re so sorry we had to reschedule your booking. Though we strive for unlimited availability, occasionally there aren’t enough professionals available at a given time to fulfill your booking at the requested time. If this happens, we’ll reschedule for another time when a professional will be available. If the rescheduled time doesn’t work for you, feel…

We encourage pros to reach out and discuss job details with you.  Pros might contact you to clarify the scope of the job, offer more services for additional pay, or suggest a new time that works for everyone.   If you and your Pro agree to new job details, you can let MySquard know by contacting…