Category: Customer
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Request My Data
In connection with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Protection Act (CCPA), MySquard has added functionality to allow you to request your MySquard personal data and, if the request is permitted under GDPR or CCPA, download an electronic copy of your MySquard personal data. If you’d like to request a…
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Reset my password
Need to reset your password? Click the link below… Reset your password → If you need assistance you can chat with us using the icon on the bottom right.. We’re here to help!
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Request a receipt
You can view the payment details of any booking by swinging by your Bookings page. On the app: On web: 1. Go to Bookings page 2. Select the booking you want past or future. 4. Scroll to the bottom of the page to view payment details. 1. Go to Bookings page 2. Select the booking you want past or future.…
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Reschedule a booking
Something come up? No worries. We’re flexible. Feel free to skip or reschedule any booking, for free, as long as you notify us at least 24 hours in advance. Later than that, and there is a fee, which is passed on to the professional. To reschedule a booking: Tap the Bookings page in the app. This tab will…
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What should I do if I have a pet?
Do you have a furry friend? A scaled friend? An imaginary friend? It’s good practice to let your professional know in advance, because unfortunately, some people have allergies. When you make a booking, you’ll have the option to write a note to your pro; this is the perfect spot to let them know about your…
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Who is my Professional?
We’ll let you know who your professional is as soon as we’ve made a match. This could happen anywhere from a few days beforehand, to just a few hours, depending on your city. If you want to check, visit the Bookings page in the MySquard app, select the booking in question, and check if there’s a name…
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How do I rate my pro? Can I change my rating?
After your booking is complete, we’ll prompt you to rate your pro and ask if you want to leave a tip. Unfortunately, you can’t go back and change your mind once you’ve rated, but if there’s a problem you need to report, get in touch with our customer support team, and we’ll get it fixed.…
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Skip a booking
Tap the Bookings page in the app. This tab will show you all upcoming and past bookings on your account Select the booking you’d like to skip. Here you’ll find all the information relevant to your booking. Scroll to the bottom and tap Skip booking. You’ll also have the option to simply reschedule your booking to…
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How do I contact my pro?
24 hours before your booking begins, we’ll provide a phone number for your professional. If you’re trying to reach them, and they’re taking a little while to respond, don’t worry. Sometimes pros are in transit or have poor cell reception. They also might call you if they have questions. Pick up! They’re friendly! Safety and…