Category: Customer

You can update your email address and phone number whenever you need to by visiting your Account page. You can even connect your MySquard account with Facebook and we’ll pull in your profile picture! Go to your Account page → If you need to change your address, you can edit it from a specific booking on the MySquard…

If you’re somewhere that’s not accessible by transit, it might be nice to add some parking information. Be sure to make a note to your pro by opening up the Booking’s page in the MySquard app and selecting the booking in question. If you don’t have the app yet, download it now! We’re building the perfect MySquard experience…

In connection with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Protection Act (CCPA), MySquard has added functionality to allow you to request your MySquard personal data and, if the request is permitted under GDPR or CCPA, download an electronic copy of your MySquard personal data. If you’d like to request a…

Need to reset your password? Click the link below… Reset your password → If you need assistance you can chat with us using the icon on the bottom right.. We’re here to help!

You can view the payment details of any booking by swinging by your Bookings page. On the app: On web: 1. Go to Bookings page 2. Select the booking you want past or future. 4. Scroll to the bottom of the page to view payment details. 1. Go to Bookings page 2. Select the booking you want past or future.…

Something come up? No worries. We’re flexible. Feel free to skip or reschedule any booking, for free, as long as you notify us at least 24 hours in advance. Later than that, and there is a fee, which is passed on to the professional. To reschedule a booking: Tap the Bookings page in the app. This tab will…

Do you have a furry friend? A scaled friend? An imaginary friend? It’s good practice to let your professional know in advance, because unfortunately, some people have allergies. When you make a booking, you’ll have the option to write a note to your pro; this is the perfect spot to let them know about your…

We’ll let you know who your professional is as soon as we’ve made a match. This could happen anywhere from a few days beforehand, to just a few hours, depending on your city. If you want to check, visit the Bookings page in the MySquard app, select the booking in question, and check if there’s a name…

After your booking is complete, we’ll prompt you to rate your pro and ask if you want to leave a tip. Unfortunately, you can’t go back and change your mind once you’ve rated, but if there’s a problem you need to report, get in touch with our customer support team, and we’ll get it fixed.…