Category: Account & Booking Management

We know schedules can change quickly. Unfortunately, skipping or rescheduling at the last minute can cause your cleaning professional to lose valuable work. When you need to skip a booking within 2 hours of the scheduled start time or already in-progress, please understand that you will be charged a fee equal to the full cost…

We’re so sorry we had to reschedule your booking. Though we strive for unlimited availability, occasionally there aren’t enough professionals available at a given time to fulfill your booking at the requested time. If this happens, we’ll reschedule for another time when a professional will be available. If the rescheduled time doesn’t work for you, feel…

We encourage pros to reach out and discuss job details with you.  Pros might contact you to clarify the scope of the job, offer more services for additional pay, or suggest a new time that works for everyone.   If you and your Pro agree to new job details, you can let MySquard know by contacting…