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New & Prospective Partners
Activated Account
Activation
About MySquard
No Contact Services with MySquard
Where does MySquard work?
Services Offered by MySquard
MySquard Customer Support.
The MySquard Happiness Guarantee
Account Overview
Permanently delete Your MySquard account.
How to add Subscription Plan
Can I change my rating?
How can I get my refund for the cancelation booking?
Update your phone, email, or address
Steps to Access Your MySquard Account
Account Setting & Booking Options
Account Overview
My Booking Help
My Partner Account
Activated Account
What to Expect on Your First MySquard Booking
How often should I check for Bookings?
What is the dress code for a job?
How does the MySquard Platform work for the Partner?
Keeping a high rating
When Can I Begin Accepting Jobs?
Activation
Understanding Activation on the MySquard Partner App
I was de-activated. Do I need to buy cleaning supplies?
I am unable to log in with my phone number
Essential Tips to Prepare for Your First Job
How much will I earn using MySquard Services?
Why does the MySquard Platform need my SSN or SIN?
Booking Management
Guide to MySquard subscription plans.
How to create a MySquard account?
How Do I Make a Booking on MySquard?
Do I need to be home?
How to Prepare for Your Booking
Complained
My Service provider didn’t arrive. We’re Here to Help!
Damage or a missing Item?
Why Wasn’t My Chosen Pro Assigned?
My pro didn’t act professionally
Customer
Account Setting & Booking Options
MySquard: How It Works
Payment, Charge, & Credit Concerns
Pro-Related Queries and Issues
Feedback
Disputing a Rating
Maintaining a High Rating
General
Safety Guidelines & Rules
Help
I felt uneasy or threatened.
I’m Lost – Need Help Finding the Service Location
I’m running late
When can I see a booking details?
What do I do if an item I’m supposed to build looks damaged or is missing parts?
I need to Reschedule
My customer was not at home
Hire a Service Provider
Who brings the tools and materials?
How Are Pros Selected for Customers?
Should I give a tip to my pro?
Press inquiries
Do plumbers, cleaners and Women’s salon professionals bring their supplies?
Can I book more than one Service?
Issues With A Professional
Lost & Damage
My phone is lost or damaged.
Which cities is MySquard Services available in?
Membership
My Account
Feedback
My Pro Account
Others
Terms & Policy
My Booking
See the New Booking!
What’s the Accepted or Calendar Tab?
How do I accept a new job?
When you cancel a booking
Understand Accepting booking, Ready to Move or Reach on destination
My Booking Help
Rescheduled a booking by Pro
Immediate cancellation due to an emergency.
Cancel my booking
Skip an upcoming booking
Reschedule a booking:
Book again with the same pro
Entry instructions & Access Parking
Extent booking hours
My Partner Account
Modify the job details at MySquard
Request a service professional
How to use your Saved Credits?
Manage your booked services
Who is my Service Partner?
Add extra services
My Pro Account
How Availability hours?
MySquard Has Deactivated Your Account
Assistance with the MySquard Pro Mobile App
First Cleaning Job? Here’s What to Expect
After Checkout
Not available to start Immediately? Here’s What to do?
Updating Your Contact Information
What Does Your Booking Count Represent?
Improving Your Service & Customer Feedback
Where do I check my performance rating?
How do ratings work?
How can I pause my account temporarily?
Can I know the reason for the rating drop?
I’m a new registered partner and haven’t been rated yet
MySquard Partner app
Lost & Damage
My Booking
Partner App overview
Setting
MySquard: How It Works
About MySquard
Booking Management
Hire a Service Provider
Policy Center
On-the Job Concerns
Why Are On-the-Job Photos Important?
What is a flexible start time?
Parking concerns
Entry issues at the booked service location
On-the Job Questions?
Extending Service Time in the App – Related Questions
When should I contact my customer?
How do I update the arrival time?
The service location doesn’t match where I booked
If we couldn’t complete the customer request within the estimated booking time
Can I remove a repeat customer?
Will I be paid if a customer is not at door?
Others
My Preferred Client Feature
Need Assistance with the MySquard Pro App?
Leaving the MySquard Services Platform
Providing Services in a New City
How can I change my business name?
Coming back from the long break
Partner
New & Prospective Partners
My Account
MySquard Partner app
Partner – On the Job
Partner – Payment & Fees
Partner Supplies
Partner – On the Job
Help
On-the Job Concerns
On-the Job Questions?
Questions
Partner – Payment & Fees
Payment Queries
Payment- Fees Basic
Partner App overview
How Does Instant Daily Cashout Work?
Download the MySquard Pro App on an Android device!
I want to check my application status.
How do I log into the MySquard Mobile App?
I am not able to install the MySquard Partner App!
I found an Issue in the MySquard Partner App
Download the MySquard App for the Partner on iOS
Partner feedback
Not Satisfied with the Service
The pro is requesting to reschedule or cancel
My pro didn’t have the required supplies.
Partner Supplies
Partner Supplies Help
Supply Question
Partner Supplies Help
What if a customer asks me to bring a ladder?
Can I bring someone with me to a job?
Payment Basic
Referrals, Discounts, & Credits – Save More with MySquard!
Cancellation, Rescheduling, or Customer No-Show Fees on MySquard
Understanding the MySquard Platform Fee
Using a MySquard Coupon
Payment Queries
Do I get paid if the customer cancels?
How will I be paid?
I was paid the wrong amount
How does the referral program work?
How do I set up or change my direct deposit?
The extra professional didn’t arrive.
Payment Question
How to Modify Your MySquard Payment Details
Question about the charges on the MySquard account?
Why was charged for a booking I didn’t schedule?
How to Use Referral Discounts on MySquard?
How to View Payment Details & Download a Receipt on MySquard
Payment- Fees Basic
Can I accept tips?
What is the different payment status mean?
How do payments and fees work?
When do I get paid?
Late Cancellation Fee
Dispute a Fee
Payment, Charge, & Credit Concerns
Payment Basic
Payment Question
Policy Center
MySquard Cancellation Policy
Terms and Privacy Policy
Pro-Related Issues
Facing issues connecting with my pro
Reschedule with preferred Pro
The service partner is late
Hasn’t Pro Returned Your Keys?
Did the professionals leave their Belongings?
Service Partner Left Early?
More than one pro arrived for the task
Pro-Related Queries and Issues
Complained
Partner feedback
Pro-Related Issues
Questions
What happens if I leave a job early?
What’s the Best Way to Contact My Customer?
Add extra time to a job
Contacting your customer before a booking
I Need Help with a Booking Today.
How should I handle pets at the service location?
Setting
Setting Up Instant Availability
Enabling push notifications
Understand the Instant Availability Option
Upload a Profile Picture
Enabling location services
I’m having trouble with the MySquard Partner app.
Supply Question
Do I need to bring cleaning supplies?
Terms & Policy
Tax Management
Partner Terms & Agreement
Batch Payment Processing Time
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