Am I responsible for handyman materials?

Please note : For bookings with a partner (like Walmart, Wayfair, Lowe’s, etc.), the customer must provide any additional materials required for the job, as there is no way to add additional items to the customer’s account. If you feel more materials may be required for the job, it’s best to reach out to the customer before the booking to ensure they will have the required materials in order to complete the job, or to arrange directly with them for reimbursement for any materials you will need that will not be processed through MySquard Services.

Customers expect that their professionals will arrive prepared. While you don’t typically need to worry about bringing large-scale materials like lumber, drywall, or replacement parts unless confirmed by the customer prior to the booking for non-partner bookings, you should have everything you’d need to accomplish a small-scale job. This includes a toolkit, nails, screws, and other small items. Please coordinate with the customer before the job starts to make sure you arrive with everything you’ll need to complete the job to the customer’s satisfaction. If the customer requests that you purchase supplies on their behalf for non-partner bookings, please keep receipts so that afterward you can submit them to MySquard Services and/or the customer.

If you purchase materials for the booking, the customer may reimburse you directly – or may prefer that you follow the below instructions :

  1. When purchasing materials, text your customer the total cost. The customer MUST confirm they are good with the cost over text / using the in-app chat before you purchase the materials.
  2. Please submit your itemized receipt of purchase to our Customer Experience Team so they can update the customer’s payment for the job to include the cost of the materials, and MySquard Services will send that payment on to you.

Note that not all stores will offer an itemized receipt, so be certain to ask for one.

In order to contact your customer to confirm what materials are needed and who is responsible for purchasing these ahead of the booking start, please follow the instructions in the following Help Center article, How do I contact my customer?

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