If you’d like to cancel or skip an individual booking you can learn how to do that here. If you’re looking to cancel your full cleaning plan there are a few things we’d like you to consider:

• MySquard has thousands of professionals on our platform. Let us help you find the right one to meet your needs. Once you’ve found the right pro for you, you can easily have them back time and time again to clean your home just the way you like it.
• Looking to change how often your cleanings occur? It’s easy to change the frequency of your cleanings by clicking here.
• Don’t forget, with MySquard your happiness is always guaranteed. We stand behind the service professionals deliver and every booking is insured.
• Enjoy peace of mind by tracking the progress of your pro during your cleaning using the MySquard app.

Everyone at MySquard is focused on providing the best service possible for you. But if you’re really ready to leave us, here’s how to do it:

1. Go to Account tab

2. From Manage Cleaning Plan

3. Select Cleaning Plan you want to cancel

4. Click Cancel Plan

Note: If your plan carries a minimum term of 3, 6, or 12 months, cancelling before the end of the term will result in a cancellation fee of $99 in the US and Canada or £60 in the UK. 

If you’re enrolled in one of our monthly or yearly MySquard Select membership plans you can cancel at any time without a cancellation fee from your Account Page. Please note if you cancel an upcoming booking within the cancellation period, you will be charged a cancellation fee.

For the fastest response to your questions, or if you need additional assistance you can chat with us using the blue icon on the bottom right. We’re here to help!