Q1: How do I become a partner on the platform?
To become a partner, visit our Partner Registration page, fill out the required information, and submit your application. Once approved, you’ll receive access to the Partner Dashboard to start offering your services.

Q2: Are there any requirements to join as a partner?
Yes, partners must meet the following requirements:

• A registered business or individual with a valid tax identification number.
• Proven expertise or qualifications in your service area.
• Compliance with our Partner Agreement and Policies.

Q3: How long does the approval process take?
The approval process typically takes 2-5 business days. You’ll be notified via email about the status of your application.

 

Service Management

Q4: How do I list my services on the platform?
You can list your services through the Partner Dashboard under the Services section. Provide details such as service descriptions, pricing, availability, and any additional terms.

Q5: Can I update or modify my service offerings?
Yes, you can update your offerings at any time via the dashboard. Changes will be reviewed and published within 24 hours.

Q6: What if I want to pause my services temporarily?
You can pause your services by toggling the availability status in your dashboard. Customers will be notified that your services are temporarily unavailable.

 

Earnings and Payments

Q7: How and when will I get paid?
Payments are processed on a [weekly/monthly] basis, depending on your agreement. Funds will be transferred to your preferred payment method, as set up in the Payments section of your dashboard.

Q8: What payment methods are supported?
We support bank transfers, PayPal, wire transfers, and regional digital wallets.

Q9: How can I track my earnings?
Your earnings summary is available in the Payments section of the Partner Dashboard. You can also download detailed payment reports for specific periods.

Q10: What if I have an issue with my payment?
If you experience a delay or discrepancy in payment, please contact our support team with the payment details for resolution.

 

Partner Benefits and Rewards

Q11: Do I earn rewards for referring other partners?
Yes! Through our Partner Referral Program, you can earn bonuses or credits for successful referrals. Visit the Referral Campaign section in your dashboard for details.

Q12: Are there any training resources available for partners?
We provide a comprehensive Partner Knowledge Base and training materials to help you succeed on the platform. Access them via your dashboard or the Help Center.

 

Policies and Compliance

Q13: What is the Partner Agreement?
The Partner Agreement outlines the terms and conditions of your relationship with our platform, including service standards, payment terms, and compliance obligations. You can review it under the Policies & Terms section.

Q14: What happens if I violate platform policies?
Violating policies may result in penalties, including temporary suspension or termination of your account, depending on the severity of the issue.

 

Technical Support

Q15: Who do I contact for technical support?
For technical issues, you can:

• Use the Live Chat feature on your dashboard.
• Email our support team at [Insert Support Email].
• Call our partner support hotline at [Insert Support Number].

Q16: What should I do if I cannot access my dashboard?
If you’re unable to access your account, try resetting your password. If the issue persists, contact our support team for assistance.

 

Customer Relations

Q17: How should I handle customer disputes?
All customer disputes should be resolved in a professional manner. If you need support, you can escalate the issue to our Customer Dispute Resolution Team via the dashboard.

Q18: Can I contact customers directly?
Partners can communicate with customers through the platform’s messaging system. Direct personal contact outside the platform must comply with our privacy policies.

 

Still, Have Questions?

If your question isn’t listed here, reach out to our support team for personalized assistance.

• Email: info@mysquard.com 
• Phone: [Insert Support Number]
• Live Chat: Available on your Partner Dashboard.

We’re here to help you succeed as a valued partner!