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Partner Payment Help Center

Welcome to the Partner Payment Help Center! We understand that timely and transparent payments are critical to your success. This guide is designed to provide you with all the information you need about our payment processes, schedules, methods, and resolving common issues. Let’s ensure you have a seamless payment experience on our platform.

 

1. Payment Process Overview

Here’s how our payment process works:

  1. Earnings Generation: Your earnings are calculated based on completed services and verified transactions.
  2. Invoice Submission: Ensure that your invoices align with the earnings report available on your dashboard.
  3. Payment Disbursement: Payments are processed according to the payment schedule (detailed below).

You can view your earnings summary in the Partner Dashboard under the Payments section.

 

2. Payment Schedules

  • Payments are disbursed on a regular schedule, such as:
    • Weekly, Bi-weekly, or Monthly, depending on your agreement.
    • Payments for a particular period are processed after verification and reconciliation.
  • Cut-off Dates: Ensure all transactions are completed and any required documentation is submitted before the cut-off date for timely processing.

 

3. Accepted Payment Methods

We support multiple payment methods to cater to your preferences:

  • Bank Transfers: Direct deposits to your registered bank account.
  • PayPal: For partners who prefer online payment platforms.
  • Wire Transfers: Available for international partners (may involve additional fees).
  • Digital Wallets: Specific wallets based on your region (e.g., Payoneer).

To set up or update your payment method, log in to your Partner Dashboard and navigate to the Payment Settings section.

 

4. Viewing and Downloading Payment Reports

To access detailed payment reports:

  1. Log in to your Partner Dashboard.
  2. Select Payments and navigate to Earnings Reports.
  3. View and download reports for specific periods to reconcile your payments.

You’ll also receive email notifications for every payment processed.

 

5. Common Payment Issues and Resolutions

  • Delayed Payments:
    • Payments may be delayed due to bank holidays, incorrect payment details, or verification processes.
    • Double-check your registered payment method for accuracy and ensure compliance with all requirements.
  • Incorrect Payment Amount:
    • Verify your earnings report and submitted invoices for discrepancies.
    • Contact our support team with details for resolution.
  • Failed Transactions:
    • Ensure your bank or payment service supports transactions from our platform.
    • Check if the payment method linked to your account is active and correctly configured.

 

6. Tax Documentation

  • Ensure you submit all required tax documents (e.g., W-9, W-8BEN for U.S. tax purposes) through your Partner Dashboard under the Tax Information section.
  • Missing or outdated tax documents may result in payment delays or deductions.

 

7. Refunds and Adjustments

  • Refunds issued to customers may affect your earnings.
  • Adjustments will be detailed in your Earnings Report, ensuring full transparency.
  • Contact the support team for any disputes or clarifications.

 

8. Partner Support for Payment Queries

If you have questions or concerns about payments, our dedicated Partner Support team is here to assist you.

  • Live Chat: Accessible via the Help Center in your Partner Dashboard.
  • Email Support: info@mysquard.com 
  • Phone Support: [Insert Support Number]
  • Support Hours: [Insert Support Availability,                                                        
  • e.g., Monday to Friday, 9 AM – 6 PM].

 

We’re Committed to Your Success
At MySquard, we value our partners and strive to ensure a smooth payment experience. For additional assistance, don’t hesitate to reach out to our support team. Together, we’ll continue to achieve great things!