Our customers expect service professionals to arrive on time. If you arrive late at a job, it can lead to customer dissatisfaction and affect our reputation as well. If you arrive late at the job without informing the customer in advance (through call/text or via the On My Way feature in the app), we will charge you a $15 late arrival fee.

The fee is subject to change according to the geographical region, including the UK.

If you believe there is an error, please get in touch with our support team.