If you ran into a problem while trying to submit your ID verification, make sure the materials you’re submitting meet the requirements. These include:

• the picture of yourself and your ID are crystal clear
• the photos are taken in a well-lighted place and not taken at an angle
• you’re using an approved form of ID (passport, driver’s license, government issued ID; but not school IDs or government benefits cards)

If you’re still having issues, feel free to contact the MySquard Services team. You can chat with us via the blue chat icon, or email us any time at partner@mysquard.com.